bj99 Privacy Policy

01 Who We Are

bj99 ("we", "our", "us") operates the online casino and sports betting platform accessible at https://bj99.casino ("Platform"). bj99 is the data controller responsible for the personal information of players who register and use the Platform. Our Platform is operated under an international gaming licence and is specifically designed to serve English-speaking players in Pakistan.

This Privacy Policy describes how bj99 collects, processes, stores, and protects personal data in connection with your use of the Platform. It applies to all bj99 Pakistan players regardless of which device or browser they use to access the site.

02 Personal Data We Collect

bj99 collects the following categories of personal data in the course of providing its services to Pakistan players:

2.1 Identity & Contact Data

• Full legal name (as it appears on your CNIC / NIC)
• Date of birth (to verify the 18+ age requirement)
• Pakistan mobile number
• Email address
• Residential address (city and province — e.g., Karachi, Lahore, Islamabad)
• National Identity Card (CNIC) number where required for KYC verification

2.2 Financial Data

• Payment method details (Easypaisa wallet number, JazzCash number, UBL account reference, Raast ID, or USDT TRC20 wallet address)
• Deposit and withdrawal transaction records, including amounts in PKR
• Account balance history

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps, login history, and duration of play
• Pages visited and features used within the Platform
• Game history, wagering amounts, and outcomes

2.4 KYC Verification Documents

• Scanned copies or photographs of your CNIC (front and back)
• Proof of address documents (utility bill, bank statement) where required
• Proof of payment method ownership where applicable

2.5 Communications Data

• Records of live chat sessions, email correspondence, and support tickets submitted to bj99
• Responses to optional surveys or feedback requests

03 How We Collect Your Data

bj99 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or completing any form on the Platform.
• Automated technical collection: Log files, cookies, and similar tracking technologies that record your device and session information automatically when you access the Platform.
• Payment processors: Transaction confirmation data passed back to bj99 by Easypaisa, JazzCash, Raast, UBL Transfer, and USDT TRC20 payment networks when you complete a deposit or withdrawal.
• KYC verification providers: Identity verification results and risk scores returned by third-party KYC service providers during the account verification process.
• Game providers: Aggregated game activity data shared by licensed game studios to facilitate dispute resolution and technical support.

04 Why We Use Your Data

bj99 processes your personal data for the following purposes:

05 Legal Bases for Processing

bj99 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil the Terms & Conditions of your bj99 account, including account operation, transaction processing, and customer support.
• Legal obligation: Processing required to comply with anti-money laundering regulations, KYC obligations, and other applicable legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications, where you have explicitly opted in. You may withdraw consent at any time by updating your notification preferences in your bj99 account settings or by contacting support.

06 Sharing Your Personal Data

bj99 does not sell your personal data. We share personal data only with the following categories of recipients and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, Raast, UBL Transfer, and USDT TRC20 networks receive the minimum transaction data necessary to process your PKR deposits and withdrawals.
• KYC verification providers: Third-party identity verification services receive your identity documents to perform age verification and fraud screening on bj99's behalf. These providers operate under strict data processing agreements.
• Licensed game studios: Game providers receive anonymised player IDs to facilitate game operation and, where necessary, game dispute resolution. Full personal data is not transmitted to game studios.
• IT and hosting providers: Secure data centres and cloud hosting services that store Platform data on encrypted servers under contractual data protection obligations.
• Legal and regulatory authorities: bj99 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or valid legal process.
• Responsible gaming organisations: Where a self-exclusion request is made, bj99 may share limited account information with recognised responsible gaming schemes to enforce the exclusion effectively across affiliated platforms.

07 Cookies & Tracking Technologies

7.1 What We Use

bj99 uses cookies and similar tracking technologies (local storage, session storage, pixel tags) to operate the Platform efficiently and to improve your experience. The following types of cookies are used:

• Strictly necessary cookies: Required for core Platform functionality including login sessions, account authentication, and secure payment page access. These cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data on how players interact with the Platform — pages visited, errors encountered, load times — to help bj99 identify and fix performance issues.
• Functional cookies: Remember your language preference (English), game lobby filter settings, and other personalisation options to improve your experience across sessions.
• Analytics cookies: Allow bj99 to understand aggregate traffic patterns and game popularity. Data collected via analytics cookies is processed in aggregated, anonymised form.

7.2 Managing Cookies

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the bj99 Platform, but some personalisation features may be reduced. Strictly necessary cookies cannot be disabled as they are essential to core service delivery.

08 Data Retention

bj99 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by law. Our general retention guidelines are as follows:

• Active account data: Retained for the lifetime of your bj99 account.
• Transaction records: Retained for a minimum of 5 years following the transaction date to comply with anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later.
• Customer support records: Retained for 3 years following the resolution of the support interaction.
• Marketing data (opted-in players): Retained until you withdraw your consent or request deletion, subject to legal retention minimums.
• Technical log data: Retained for up to 12 months in identifiable form; thereafter anonymised and retained for aggregate analytics.

When personal data is no longer required and no legal obligation requires its retention, bj99 securely deletes or anonymises it.

09 Your Privacy Rights

As a bj99 Pakistan player you hold the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data bj99 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that bj99 restrict the processing of your data in certain circumstances (e.g., while a correction request is pending).
• Right to data portability: You may request that bj99 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. bj99 will cease such processing unless it can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact the bj99 support team via live chat or by email. We will respond to all verifiable requests within 30 days. Requests that are manifestly unfounded or excessive may be declined or subject to an administrative fee, in which case bj99 will explain the reason.

10 Children's Privacy

The bj99 Platform is strictly intended for users who are 18 years of age or older. bj99 does not knowingly collect, process, or store personal data belonging to individuals under the age of 18.

If bj99 discovers or is notified that personal data has been collected from a player who is under 18, we will immediately suspend the relevant account, delete the data, and return any deposited funds to the originating payment method. If you believe a minor has registered a bj99 account, please contact our support team immediately via live chat.

11 Security Measures

bj99 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key measures include:

• TLS 1.3 / SSL encryption for all data in transit between your device and our servers
• AES-256 encryption for personal and financial data stored at rest
• Multi-factor authentication options for bj99 player accounts
• Secure, access-controlled data centres with physical security measures
• Regular penetration testing and vulnerability assessments by independent security specialists
• Strict internal access controls — only authorised bj99 personnel with a documented need may access personal data
• Ongoing staff training on data protection and information security best practices

While bj99 takes every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your bj99 account credentials and for notifying us promptly if you suspect unauthorised access.

12 International Data Transfers

bj99 operates globally and your personal data may be processed by bj99's service providers on servers located outside Pakistan. Where personal data is transferred internationally, bj99 ensures that appropriate safeguards are in place, including:

• Contractual data processing agreements requiring overseas processors to maintain security standards equivalent to those applied by bj99
• Transfer only to service providers operating in jurisdictions with recognised data protection frameworks
• Encryption of all data in transit during international transfers

By using the bj99 Platform and accepting this Privacy Policy, you consent to the transfer of your personal data to international service providers under the safeguards described above.

13 Changes to This Privacy Policy

bj99 reserves the right to update this Privacy Policy at any time. When a material change is made, bj99 will notify registered Pakistan players by email and/or via a prominent in-platform notice at least 7 days before the change takes effect, except where a shorter timeframe is required by law or to address an urgent security matter.

The "Effective Date" at the top of this page will always reflect the date on which the current version came into force. We encourage you to review this page periodically to stay informed of how bj99 protects your privacy. Your continued use of the Platform after the effective date of an amended Privacy Policy constitutes acceptance of the updated terms.

14 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way bj99 processes your personal data, please contact our support team through any of the following channels. All support is provided in English for Pakistan players.

• Live Chat: Available 24 hours a day, 7 days a week via the bj99 Platform
• Email: support@bj99.casino (plain text — not a clickable link)
• WhatsApp & Telegram: Available 24/7 — contact details provided within your bj99 account

For data deletion or access requests, please include your registered email address and the nature of your request in your message. bj99 will respond within 30 days of receiving a verified request.

For responsible gaming concerns, including self-exclusion requests that affect your data processing, please also visit the Responsible Gaming page.